Hawaiian Airlines Cancellation Policy

Hawaiian Airlines Cancellation Policy: Various situations can result in a change in travel plans. So, if you are booked on a Hawaiian Airlines flight and wish to cancel your reservation due to an emergency or other situations, it helps to know about its flight cancellation policy. You are then better prepared on how to cancel your flight booking and receive a refund. 

Refer to the following details to learn all about the Hawaiian Airlines flight cancellation policy.

Hawaiian Airlines Cancellation Policy Highlights

• Hawaiian Airlines offers passengers the facility of cancelling their reservation and receiving a full refund if they cancel within 24 hours of the ticket purchase. This rule applies only if the scheduled departure is at least 7 days away. The refund is initiated in the original payment method automatically in such cases.
• Once the 24-hour deadline expires, travelers have to bear the cancellation charges, depending on their ticket type.
• Main Cabin Basic fare passengers are not eligible for a refund after the 24-hour window expiry.
• Hawaiian Airlines offers the option of refundable fares and non-refundable fares at the time of booking. The refundable option is rendered as an add-on, which comes at a cost.
• In the case of Main Cabin Refundable fares, ticketholders are eligible for a refund if they cancel through the Reservations Department and make a refund request. Such fares are not refundable if you cancel after the departure of the original flight.
• If you have a refundable fare, you have the option of getting your refund in the form of Hawaiian travel credit. By doing so, you can avoid charges that are imposed when you want a cash refund. These travel credits are valid for a year from the date of issuance. You can use these travel credits to book Hawaiian Airlines flights, or its partner-operated flights, through the airline’s official portal.
• If you cancel a refundable fare ticket, you will have to incur taxes and fees before the refund amount is calculated.
• If you have more than one Hawaiian Airlines Travel Voucher, you can combine them to book a single reservation for one passenger.
• Hawaiian Airlines accepts your cancellation requests via the Reservations Department. Online cancellations are not permitted.
• You can raise your refund request for cancelled flights by calling the Reservations Department. Or, you can submit your refund request via the airline’s official website, hawaiianairlines.com.
• Your flight reservation will be cancelled if you do not check in on time or reach the boarding gate before the given deadline. Contact the airline authorities to know your options if your flight is cancelled due to these reasons.

Hawaiian Airlines Involuntary Flight Cancellation Terms

In cases where Hawaiian Airlines cancels your flight due to unanticipated situations, you have a range of options. The airline offers the option of alternative transportation to your destination at no additional costs. Or, you will be given a redeemable voucher for your future flights with the airline. 

If you do not avail these options, you can request for a full refund in the original payment method. When your flight is cancelled because of extenuating circumstances, along with a refund, you can avail compensation if you are eligible for the same.

Also, if the airline cannot book you in the same class of service as your original booking and you have to travel in a lower class of service, the airline will initiate a refund of the difference in fare.

Hawaiian Airlines takes 7 to 20 working days to process refund requests in such cases. If you paid for your fare by credit card, you will get your refund within 7 working days. For cash or cheque fare purchases, it takes 20 working days to process your refund request. 

Hawaiian Airlines Flight Cancellation via Reservations Department

Hawaiian Airlines Reservations Desk (toll-free) number is 1-800-367-5320 for US-bound flights. When you want to cancel your Hawaiian Airlines flight reservation, you should call the airline representatives and make your cancellation request.

The airline agents will request you to share some basic details such as your last name and booking reference number. After you provide the mandatory information, they will guide you through the entire process. They will determine whether your flight ticket is eligible for a refund. If yes, they will mention the refund amount and how you can apply for a refund. You must follow all their instructions to complete the process seamlessly.

You can also request for travel credit if you have a refundable fare. If you take the travel credit option, you do not have to incur any additional charges, which apply in the case of cash refunds.