Sun Country Airlines Cancellation: There are voluntary and involuntary flight cancellations. When a passenger cancels their flight because of personal or family emergencies or other reasons, it is known as voluntary cancellation. On the other hand, involuntary cancellations are those that the airline cancels, which could be because of natural disasters or engine failures. Now, if you are booked on a Sun Country airline flight, it is advisable to learn about its flight cancellation policy to navigate unforeseen circumstances with ease.

Refundable and Non-Refundable Tickets

When you cancel your Sun Country Airlines flight reservation, the airline will charge a cancellation fee depending on your fare type.

• Refundable Tickets: The airline issues a refund on the unused portion of your ticket after deducting the applicable cancellation fee.
• Non-Refundable Tickets: You will receive flight credit for the stipulated amount. This flight credit is redeemable within 1 year from its date of issue.

Sun Country Airlines Cancellation: 24-Hour Free Cancellation Policy

Flyers who cancel their Sun Country Airlines flight reservation within 24 hours of booking can obtain a full refund. However, this rule applies only when the flight date is at least 7 days away. This facility is available to passengers with both refundable and non-refundable tickets.

Cancellation Fees

If you voluntarily cancel your flight after the 24-hour window expires, the airline will levy cancellation fees based on the timing of your request:

• 60+ Days Before Departure: No cancellation fee is charged.
• 59 to 14 Days Before Departure: A fee of $50 is imposed.
• Less than 14 Days Before Departure: A cancellation fee of $100 applies.
• Same-Day Cancellations: Fees can be up to $400, depending on your fare type.

Ways to Cancel Your Reservation

You can cancel your flight via online or offline methods:

Online Method

1. Go to the home page of the Sun Country Airlines official website.
2. Navigate to the “Manage Trip” tab.
3. Enter your “Last Name” and “Reservation Code”.
4. Click “Manage My Trip” to sign in.
5. Select the relevant flight and tap the “Cancel Flight” option.
6. Review the displayed cancellation fee and refund/credit amount.
7. Follow the remaining prompts to complete the process.

Offline Method

You can also cancel your booking by calling the Sun Country Customer Care desk at 651-905-2737. An airline agent will guide you through the process, and you will receive a confirmation email once the cancellation is finalized.

Involuntary Flight Cancellations

In cases where the airline is unable to operate the flight due to unexpected circumstances, you have several options:

• Apply for a full refund, regardless of your fare type.
• Reserve a seat on the next available flight for no additional fee.
• You may be eligible for compensation up to $700 for significant delays or airline-initiated changes.

Rebooking Flights

If the airline cancels your flight and you wish to rebook, follow these steps:

1. Visit the official Sun Country Airlines web portal.
2. Go to the “My Trips” section.
3. Provide your “Last Name” and “Reservation Code”.
4. Choose the cancelled flight and select a new flight date/time.
5. Pay any applicable fare difference to confirm the new booking.

Refunds for Flight Cancellations

To receive a refund on a refundable ticket, you must fill out the online refund request form. The airline typically takes 7 to 10 working days to process these requests, and funds are returned to the original payment method.