Airport Office – São Paulo / Guarulhos International Airport (GRU)
- Address: Rod. Hélio Smidt, s/nº – Aeroporto, Guarulhos – SP, Brazil, 07190‑100
- Terminal: Operates from Terminal 3 (Airside F) for international departures and arrivals
- Phone: +55 11 2445 2945 (24/7 service)
City Sales or Customer Relations Office – São Paulo (City)
- Location: Cerqueira César neighborhood or Praça da Liberdade, Liberdade area, São Paulo – SP
- Working Hours: Monday–Friday, approx. 09:00–18:00; closed
- Booking Contact: 0800 761 0885 (for new bookings)
- Change Booking / SAC Line: 0800 886 8266 — offers broader daily support beyond booking hours
- City Office Contact (Brazilian number): 55 11 2445 4390; Fax: 55 11 2445 2007 (ideal for baggage claims and documentation)
🔄 Contacts & Hours at a Glance
| Office Location | Address | Phone | Hours |
|---|---|---|---|
| Airport (GRU) | Rod. Hélio Smidt, s/nº – Guarulhos, SP | +55 11 2445 2945 | 24/7 |
| City Office (São Paulo) | Cerqueira César / Praça da Liberdade, São Paulo | 0800 761 0885 (bookings); 0800 886 8266 (existing bookings); +55 11 2445 4390 (city contact) | Weekdays 09:00–18:00; change line potentially 24h |
The British Airways Sao Paulo office in Brazil serves passengers flying with the airline via the Aeroporto Internacional de Guarulhos airport. Visit the airline office for any of your travel-related queries.
You can enjoy attractive deals on travel insurance when traveling with British Airways. The airline has partnered with XCover to provide comprehensive coverage for your travels. In the case of flight cancellations, illness, injuries, and other unforeseen circumstances whereby you are unable to travel, you can get a full refund upon purchasing travel insurance.
Also, British Airways allows passengers to travel with their pets and you can reach out to the airline agents to know about the airline policy for pet travel. Only service pets are permissible in the cabin while domesticated pets will be carried in the hold. The airline charges a pet fare for travelers who bring their pets along on flights. You must call the dedicated pet travel service to book a pet on your BA flight at least 48 hours before flight departure to allow the airline to make the requisite arrangements.
Reach out to the airline representatives even when you require medical assistance on board. Travelers who have specific medical conditions are required to obtain medical clearance to fly with the airline. To get medical clearance, you have to download the Medical Clearance Form from the official website of the airline and provide all the required details in Part I. Your doctor has to fill out the particulars in Part Two. The completed form then has to be mailed to the email address, pmcu.pmcu@ba.com, a minimum of 7 days before flight departure. The Passenger Medical Clearance Unit (PMCU) will review your records before offering medical clearance.
You can contact the airline personnel to find out about its online check-in policy. Passengers can access the British Airways official web portal or mobile app to check-in to their flight online. The airline offers its online check-in policy between 24 hours and 45-60 minutes before scheduled departure. You can also check-in to your BA flight at the airport kiosks. You will need to print your boarding pass if you check-in via the website or self-service kiosks. In the case of mobile check-in, you can download a copy of your boarding pass on your device to show to the airport staff.
British Airways Sao Paulo office FAQs
1. What is the British Airways policy for Unaccompanied Minors?
The airline does not permit children below 14 years to travel alone on domestic or international flights. They have to be accompanied by an individual who is 16 years or older.
2. How to cancel a British Airways flight?
Flyers who want to cancel their BA flight should access the Manage Booking portal on the BA website to review their options or claim a refund. If you cancel your BA reservation 24 hours after booking confirmation, the rules of your fare apply. This means the refund amount will be computed after deducting the cancellation fees, taxes, and surcharges.
3. When to book special assistance services on BA flights?
Passengers have up to 48 hours before departure time to book mobility and disability assistance services. Canes, wheelchairs, and crutches are among mobility aids that the airline provides for disabled travelers.