There are voluntary and involuntary flight cancellations. When a passenger cancels their flight because of personal or family emergencies or other reasons, it is known as voluntary cancellation. On the other hand, involuntary cancellations are those that the airline cancels, which could be because of natural disasters or engine failures. Now, if you are booked on a Sun Country airline flight, it is advisable to learn about its flight cancellation policy to navigate unforeseen circumstances with ease.
Refundable and Non-Refundable Tickets
When you cancel your Sun Country Airlines flight reservation, the airline will charge a cancellation fee depending on your fare type.
In the case of refundable tickets, the airline issues a refund on the unused portion of your ticket after deducting the applicable cancellation fee.
As far as non-refundable tickets are concerned, you will receive flight credit for the stipulated amount. This flight credit is redeemable within 1 year from its date of issue.
24-Hour Free Flight Cancellations
Flyers who cancel their Sun Country Airlines flight reservation within 24 hours of booking can obtain a full refund. However, this rule applies only when the flight date is at least 7 days away. This facility is available to passengers with refundable tickets and non-refundable tickets.
Cancellation Fees
If you voluntarily cancel your flight after the 24-hour window expires, the airline will levy cancellation fees before initiating the refund. The cancellation fee depends on your fare type and the timing of the flight cancellation request.
Ø If you cancel your flight 60 days before the departure date, you will not have to pay any cancellation fee.
Ø For flight cancellation requests made between 59 days and 14 days before flight departure, a fee of $50 is imposed.
Ø If the flight departure date is less than 14 days away, you have to pay a cancellation fee of $100 for flight cancellations.
Ø The airline charges a cancellation fee of up to $400 for same-day flight cancellations, which varies depending on your fare type.
Ways to Cancel Your Sun Country Airlines Flight Reservation
You can cancel your flight via online or offline methods, as seen below:
Online
Ø Go to the home page of the Sun Country Airlines official website.
Ø Navigate to the “Manage Trip” tab and tap on the same.
Ø The system will display a new screen prompting you to enter your “Last Name” and “Reservation Code”.
Ø Enter the required details and click the “Manage My Trip” tab to sign in to your account.
Ø After logging in to your account, you must go to the relevant flight and tap the “Cancel Flight” option.
Ø That done, the system will display the cancellation fee and refund amount / flight credit.
Ø Follow the system instructions to complete the flight cancellation process.
Sun Country Airlines Cancellation Offline
You can also cancel your Sun Country Airlines flight booking offline by calling the airline’s Customer Care desk number 651-905-2737. Talk to the airline agent and request for flight cancellation. They will guide you through the entire process, after which you will receive a confirmation email at the registered email address to confirm your new booking.
Involuntary Flight Cancellations
In cases where the airline is unable to operate the flight due to unexpected circumstances, you have a range of options. These include:
Ø Applying for a full refund, notwithstanding your fare type
Ø Reserving a seat on the next available flight for no fee
The airline offers compensation up to $700 for significant delays or flight changes.
Rebooking Flights
If the airline cancels your flight, you can rebook. For this, you should follow the given steps:
Ø Browse the official web portal of Sun Country Airlines.
Ø Go to the “My Trips” section on the home page and click on the tab.
Ø Provide the required details, which include your “Last Name” and “Reservation Code” in the relevant fields.
Ø Once you sign in to your account, you must choose the cancelled flight and tap the new flight date/time.
Ø Follow the system prompts and pay any fare difference to complete the process.
Ø Subsequently, the system will generate a confirmation email and send it to the given email address for your reference.
Refunds for Flight Cancellations
You are required to fill out the online refund request form and submit it when applying for a refund on your refundable ticket for voluntary flight cancellations.
The airline takes 7 to 10 working days to process refund requests. Refunds are made in the original payment method.
