Turkish Airlines Flight Cancellation Policy

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Turkish Airlines Flight Cancellation Policy: Your travel plans could change due to various reasons, which include medical emergencies or change of preferences. Besides that, there may be flight delays or cancellations because of system failures and natural disasters. When booked on a Turkish Airlines flight, you can minimize your losses by learning about its flight cancellation policy. Through this guide, you can learn all about this leading airline’s flight cancellation policy, which can help you navigate the complexities smoothly.

The Crucial 24-Hour Rule

A sudden change in travel plans may drive you to cancel your flight reservation. Now, you can take advantage of Turkish Airlines’ 24-hour risk-free cancellation policy if you want to cancel shortly after your booking confirmation. This policy allows passengers to obtain a full refund, subject to these conditions:

Timing Matters: The flight cancellation request should be raised within 24 hours of the original ticket purchase.
Flight Departure: The scheduled departure has to be at least 7 days away to avail this benefit.

This policy applies to all fares and tickets purchased via the Turkish Airlines mobile app or official web portal. Nonetheless, the airline does not provide refunds for additional services, such as seat selection and extra baggage, under this 24-hour rule. Also, if you have made your flight reservation via a third-party agent, you should contact them to understand their regulations.

Know Your Fare Rules

After the 24-hour window expires, your fare conditions start to apply. Turkish Airlines flight tickets are classified into various fare classes: Business fare, Economy fare, and Promotion fare. Each of these fares has its own rules regarding flight changes and cancellations.

1) Refundable and Non-Refundable Fares

With a refundable ticket, you are eligible for a refund (after the applicable service fees are deducted) once the 24-hour window expires. Conversely, non-refundable fares do not offer cash refunds for flight cancellations after the 24-hour window expiry. Nevertheless, in some cases, you can receive travel credit for the refund money, which is redeemable on future flights with the airline.

2) Cancellation Fees

Turkish Airlines levies cancellation fees, depending on your fare type, when you cancel, and your route. You can save on these costs by cancelling as soon as your travel plans change. However, business fares offer more flexibility with lower cancellation fees than Economy fares.

3) Change Fees

You may want to consider changing your flight instead of cancelling it. In such cases, the airline charges a flight change fee. In addition to that, you have to pay the fare difference if the new fare costs more than the original fare.

Your Options When Turkish Airlines Cancels Your Flight

You have the given option in cases where the airline cancels your flight due to unforeseen circumstances:

Alternative flights to help you reach your destination
Full refund if you do not want to avail alternative flights
Financial compensation, whereby the amount depends on the distance of the flight and the length of the delay

Cancelling a Turkish Airlines Flight

Flyers can cancel their flight reservation online or offline.

Access the “Manage Booking” portal to cancel your flight online. Once you sign in to your account, you can check your options, review the applicable fees, and complete the flight cancellation process.

If you prefer canceling your flight booking offline, you can visit the ticket office or call the Customer Support Desk. The airline agents will guide you through the entire process.

Turkish Airlines Refund Policy Rules

The airline issues refunds to the original payment method, which can include:

Credit Cards: It takes 7 working days to process refunds to credit cards.
Cash or Online Bank Transfers: You have to wait for 20 business days to receive your refunds via these payment methods.