There are times when passengers change their travel plans. At other times, the airline is forced to reschedule flights because of unforeseen circumstances. Natural disasters and breakdowns are among emergencies due to which an airline may not be able to operate flights. If you are booked on an Air Premia flight, it helps to learn about its rescheduling policy to know your rights.
Air Premia Rescheduling Policy Highlights
- In cases where the airline cancels or makes major changes in the flight schedule, flyers can apply for a full refund for the unused portion of the ticket.
- Air Premia requires 7 to 14 days to process your refund requests. The refund amount is credited to the original payment method. In case you have paid via credit card, the refund money will be deposited into your account.
- The airline also offers the option of alternative travel options to take you to your destination in cases of involuntary flight changes.
- If a ticket holder wants to change the flight or the date of the flight, Air Premia allows them to do so up to 7 days before flight departure for no fee.
- If you raise a request to change your flight or the flight date within 7 days from the scheduled departure, you become liable to pay a fee depending on your fare.
- Changing the flight or the date of the flight is permissible via the Air Premia official website or Contact Centre.
- If you change your flight and the fare of the new flight is higher than the original fare, you have to pay the fare difference and any other applicable fees.
- The airline does not charge a penalty for Premia42 Flex ticket folders if they want to make flight changes. Other fares attract a penalty in cases of voluntary flight changes.
How to Reschedule Your Air Premia flight via the Customer Care Desk?
Call the airline helpdesk number and mention the reason you want to reschedule your flight. The airline agents will ask for some mandatory information. Submit all the requisite details and necessary documents. You also will have to pay the fare difference and applicable fees and penalties. Once you pay the stipulated amount, your new booking will be confirmed.
FAQs
1. How to change the date of the Air Premia flight?
You should access the “Manage My Booking” portal on the Air Premia official web portal. Start by signing into your account with your Booking Reference number and other basic details. Then, go to the relevant flight, tap the “Change Flight Date” option, and follow the system instructions. Pay the applicable fees to confirm your new reservation, which is the last step.
2. When does Air Premia issue a full refund?
If the airline changes your flight schedule and you do not avail alternative transportation, the airline considers giving a full refund.
3. Air Premia allows travelers to make flight changes until when?
You have time until 1 hour before the flight departure time to change your flight itinerary. Thereafter, the airline neither allows flight changes nor issues refunds.
