Bering Air connects remote villages across Western Alaska with essential flights, serving as a lifeline for communities that rely on air travel for everything from groceries to medical appointments. Flights depart from hubs in Nome, Kotzebue, and Unalakleet, reaching 32 villages with schedules that adjust frequently due to weather, load factors, and operational realities. The Bering Air Manage My Booking process reflects this regional reality—direct, personal, and heavily phone-based rather than heavily digital. While the website offers solid tools for planning and viewing schedules, most actual booking modifications happen through conversations with reservations staff. In January , the approach remains unchanged from recent years, prioritizing accuracy and flexibility over self-service automation.

Finding and Viewing Your Booking Confirmation

After a reservation is made, Bering Air sends a confirmation email containing the full itinerary, flight numbers, times, passenger names, and any special notes. This email serves as the primary record because no public online portal exists where passengers can log in with a confirmation number to pull up their booking instantly.

For schedule verification, the website at beringair.com provides downloadable PDF timetables organized by hub. Nome and Unalakleet routes appear in one file, Kotzebue in another. These schedules list village departures, arrival times, and any known exceptions. Passengers print or save these for reference, especially when traveling to villages where internet access may be limited.

When confirming details closer to travel, calling the local station remains the most reliable method. Agents have real-time access to the reservation system and can read back exact times, seat assignments (if applicable), and any notes attached to the booking.

Checking Flight Status and Schedule Changes

Weather in Western Alaska changes quickly, and flight times shift accordingly. The Bering Air Manage My Booking experience includes staying informed through multiple channels. The website updates the schedules page when major adjustments occur, but real-time status comes from Twitter (@BeringAir) or direct phone calls.

Village departures often depend on incoming hub flights, so passengers call the local Bering Air agent on travel day for the latest departure time. Hub departures (Nome, Kotzebue, Unalakleet) require confirmation 24 hours in advance, though agents recommend calling again the morning of travel.

The live chat feature (Ask Bonnie) on the website answers basic status questions quickly during business hours. For urgent updates, the phone lines in each hub remain the fastest way to confirm whether a flight is on time, delayed, or canceled.

How to Change or Reschedule a Flight

Modifying a flight date or time requires contacting reservations directly. No self-service change tool exists on the website. Passengers call the appropriate hub station:

• Nome: 907-443-5464 (toll-free in Alaska: 1-800-478-5422)
• Kotzebue: 907-442-3943 (toll-free: 1-800-478-3943)
• Unalakleet: 907-624-3175

Email reservations@beringair.com also works for non-urgent requests, though phone calls receive faster responses, especially when availability is tight.

Staff check current schedules, calculate any fare difference, and apply credits or fees according to the original ticket rules. Non-refundable tickets often convert to travel credits (minus a fee) when changed early enough. Flexible fares allow more options without penalty.

Weather-related cancellations prompt automatic rebooking to the next available flight without additional cost in most cases. Passengers receive notification by phone or email when this occurs.

Updating Passenger Information or Special Requests

Changes to passenger names, contact numbers, or special requests (wheelchair assistance, extra baggage, etc.) go through the same reservations channels. The website does not offer a form for editing existing bookings online.

For name corrections, provide the original booking reference and explain the change. Minor typos usually process without fee; major changes may require documentation and a new ticket issuance.

Special requests benefit from advance notice—agents note them in the reservation and coordinate with ground staff in villages.

Adding or Removing Passengers, Baggage, or Freight

Adding passengers to an existing booking or removing someone requires a call to reservations. New passengers receive separate confirmations, while removed names trigger credit processing if eligible.

Baggage and freight additions happen at check-in or through advance reservation calls. The policy allows hand-carry items (minimum $30 fee) and cargo shipments. Agents calculate fees and confirm space during the conversation.

Gold Points members redeem rewards by phone—discounts or free tickets apply directly to the reservation.

Cancellation and Refund Procedures

Cancellations follow fare conditions. Non-refundable tickets may receive travel credits minus a processing fee (often $50). Refundable portions process through the original payment method or issuing station.

Contact the station where the ticket was purchased for refund requests. Bereavement fares (for immediate family emergencies) offer discounted rates but are non-transferable and non-refundable.

No online cancellation button exists—phone or email handles all cancellation requests.

Planning Multi-City or Complex Itineraries

The website includes an online request form for multi-city travel or itineraries involving multiple villages. Passengers fill out departure/arrival points, dates, and passenger counts. Reservations staff follow up by phone or email to confirm availability, quote fares, and finalize the booking.

This form simplifies planning for trips that involve several stops, which are common in Western Alaska.

Using the Website and Live Chat for Support

Beringair.com offers the schedules page, destinations map, Gold Points program details, and FAQs covering baggage, refunds, and village travel tips. The live chat (Ask Bonnie) answers quick questions about schedules, fares, or booking procedures during business hours.

FAQs provide practical information about village agents, ground transportation (passenger responsibility), and what to expect on travel day.

The Twitter account posts departure and weather updates—following it helps stay informed without constant calls.

Why Bering Air's Manage My Booking Approach Works for Alaska Travel

Direct phone and email contact suits the region's realities—weather, load factors, and small aircraft demand personal handling. Reservations staff know the routes, villages, and daily challenges, so conversations yield accurate, tailored solutions.

Online schedules, request forms, and live chat cover planning needs, while phone support manages the rest. This balance keeps travel reliable in remote areas.

In January , the system prioritizes accessibility over automation. Always call the appropriate hub station for ticket-specific guidance—fare rules and availability change quickly.

These flights remain vital—reach out early, and Bering Air makes the journey as smooth as possible.